How to Return
4 simple steps to get your refund or exchange
1
Contact Us
Email or WhatsApp us with your order number and reason for return.
2
Get Approval
Our team reviews and sends you a Return Authorization (RA) number.
3
Ship It Back
Pack securely and send to our address with the RA number clearly marked.
4
Get Refund
Receive your refund or exchange within 3–5 business days after we receive the item.
Return Options
Choose what works best for you
Full Refund
Get 100% of your money back to your original payment method within 3–5 business days of receiving your return.
Exchange
Swap your item for a different size, color, or style. We'll ship your new item with priority handling at no extra cost.
Store Credit
Prefer store credit? We'll add 110% of the item value to your account — a bonus 10% for choosing this option!
Eligible for Return
- Items returned within 30 days of delivery
- Unworn, unwashed items with original tags
- Defective or damaged items (any timeframe)
- Wrong item received
- Items that don't match the description
- Standard (non-custom) products
Not Eligible for Return
- Items returned after 30 days (unless defective)
- Worn, washed, or altered items
- Custom orders with personalized branding/names
- Items missing original tags or packaging
- Items damaged by misuse or accidents
- Bulk/wholesale orders (special terms apply)
Refund Timeline
Day 1
Return Received
We receive and inspect your returned item at our warehouse.
Day 1–2
Quality Inspection
Our team inspects the item and confirms eligibility for refund or exchange.
Day 2–3
Refund Initiated
Approved refunds are processed and sent to your original payment method.
Day 3–5
Funds Credited
Refund appears in your account. Bank processing times may vary by institution.
Custom Order Policy
Because custom orders are made specifically for you with your chosen branding, logos, and designs,
they are generally non-refundable unless the product is defective or doesn't match your approved design proof.
- Always review your design proof carefully before approval
- Defective custom items will be remade or refunded at no charge
- Color variations within industry tolerance (±5%) are not considered defects
- Contact us within 48 hours of receiving a defective custom order
Return Shipping
- Defective/wrong items: We cover the return shipping cost fully
- Change of mind returns: Customer bears return shipping cost
- Use a trackable shipping service — we're not responsible for lost returns
- Securely pack the item to prevent damage during transit
- Include your RA number on the package label
Need Help With a Return?
Our customer support team is ready to assist you Monday – Saturday, 9AM–6PM (PKT). We aim to respond within 2 hours.