OUTFINA

Frequently Asked Questions

Find answers to common questions about our products and services.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, bank transfers, and cash on delivery for local orders in Pakistan.

How long does shipping take?

Domestic shipping within Pakistan typically takes 3-5 business days. International shipping varies by destination but generally takes 7-14 business days. Express shipping options are available for urgent orders.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Custom orders and personalized items cannot be returned unless there is a manufacturing defect. Please contact our customer service for return authorization.

Do you offer custom sizing?

Yes! We specialize in custom sports wear and can accommodate custom sizing. Please provide your measurements when placing your order, and our team will ensure the perfect fit. Additional charges may apply for extreme custom sizes.

Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

Do you ship internationally?

Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary by destination. Customs duties and taxes may apply depending on your country's regulations.

How can I contact customer support?

You can reach our customer support team via email at sales@outfina.com, phone at +92 301 5757574, or through the contact form on our website. Our team is available Monday to Saturday, 9 AM to 6 PM PKT.

Are your products machine washable?

Most of our products are machine washable. However, we recommend following the care instructions on each product's label. For delicate items or those with special features, hand washing or dry cleaning may be recommended.

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